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Today we are here with Chita the florist from Chita's floral design
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She's a viral florist from telling her stories on tiktok
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So thank you so much for coming on.
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We're so we're so happy to have you and we kind of
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just want to break the ice before we get into the interview
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So we want to play a little game with you.
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It's called red flag,
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green flag. So customer service edition and we're gonna tell you
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a little scenario and you tell us,
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oh no, that's a green flag.
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That's good. That's real good or?
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No, sorry. There we go.
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All right. So the customer walks in 10 minutes before you
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close. You're cool with it.
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It's all right. I love that.
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Ok. Customer pays with a check.
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this is true. This is true.
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A male customer asks for a discreet delivery.
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I don't know. We get sometimes that.
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So I guess the discreetness.
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I think honestly so many of our customers do that.
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So we have certain rules so we don't know who to do
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So we just have across the board rules to protect all our
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customers. So they're kind of all discreet snap.
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And then, and then I want to hear the cheese man
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but I don't wanna lose a customer.
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I'm like, so I kind of in a way where they
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voluntarily tell their dirty laundry.
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I have a whole tiktok story on the discreetness of you guys
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got to follow her on tiktok because she's still yes,
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she gives a tea but she don't give names.
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I mean, I feel like this was good.
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It kind of broke the ice.
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Now let's give a round of applause guys.
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Now we can get into the questions.
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So you're kind of going viral right now for a situation caught
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on camera at your business.
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So like you went live,
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you're on live. and a customer walks in and starts
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being a little rude to you and then there was a little
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altercation. Can you describe what happened?
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I go live all day every day once I'm ready to design
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you know, camera set up and people are with me
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I have an average of 250 to 300 people all day
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with and the energy is always fun and always positive.
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So when customer comes in.
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I usually let them know I have camera even though it's pointing
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me so that they can be aware of their audio,
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right? So I saw her coming in and I saw her
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already dancing and you know,
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you know, fist pumping the air and doing all that.
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So I immediately said,
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oh, customers coming and dancing,
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you guys, this is going to be fun.
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I thought she was going to be a good time.
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I'm an energy person.
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I could feel energies.
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And when I initially felt her energy,
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I was thrown off a little bit.
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And then when she turned to say something in so initially we
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spoke about, we spoke in English music because she said she
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heard music outside and I have my music on,
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I'm usually listening to hip hop or something that's really upbeat for
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the live, the live viewers to enjoy,
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right? And so I said,
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oh yeah, I'm in here dancing to my music.
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And when she turned around and said something in Spanish,
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the noise of the traffic I didn't quite hear.
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So I didn't know if she said in Spanish more people are
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coming like I have people on their way or you know,
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I saw her that she walked off the street randomly.
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So I knew she wasn't driving in a car but with my
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heat outside and the air inside,
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one minute of door is about five minutes of change of temperature
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for me so I can recover the flowers so I could recover
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really quick. Five minutes of open air is now 30 to
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45 minutes of heat in my room before it goes back to
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cool. And at that moment,
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I was working on a very sensitive piece due the next morning
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Now I'm a designer that designs super fresh.
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Like if your funeral is due at five,
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Not too, that's how fresh because I want my pieces to
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last them a few days.
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So right away when she goes to push the door open and
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I didn't hear the reason I didn't want to come off rude
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or anything. And since we already had a good banter in
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the beginning and we were talking,
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I can just, I'm like,
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oh maybe she's not aware when she steps in how cold it
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is in there. So I said,
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would you mind closing the door?
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Thinking we were already on a cool,
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you know, and then she just flipped on me and that's
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when she said if you want me to buy something,
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otherwise I'm going to leave.
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she gave me the choice either be a customer or not with
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that kind of energy.
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I'm going to choose for her not to be a customer.
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The whole thing was just,
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so sudden, so bizarre in the edited version.
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You're not seeing her body language and her like,
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what are you going to do about it?
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Kind of stuff? You just see you,
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you see me plus two.
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Right. I know she's young and I didn't want too much
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But I did, I promised my viewers I was going to
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show them. That's why I've only been on tiktok creating content
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for six months when it went viral on Instagram.
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It kind of came off as a Spanish because there was not
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enough like I heard her speak Spanish and I just really didn't
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want to give it a try.
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And that was not the case.
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I'm truly not fluent,
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but I understand phrases.
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I speak a lot of phrases in my shop,
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especially like 23 words I can do that and I do that
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because I don't want to lose a little bit.
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I do know I truly was trying to make sense of why
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would you want to ruin my flowers that,
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you know, the family that I was working for that day
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They pay good money for that.
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And I have to guarantee a quality.
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And that was my goal as a business owner.
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What do you think about the thing?
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The customer is always right.
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You know, I went in this business with kind of that
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mentality I truly did,
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but it depends on the customer.
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I can have a problem and call a store and with kindness
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and respect. My problem can get solved quickly.
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I'm one of those people who I'm always trying to find the
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positive and the negative.
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I'm always trying to figure out what the lesson was.
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And yes, that girl walked in and she was extremely rude
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She's young, she's going to grow up.
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She's going to grow out of it,
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but I know who it is and I'm not going to put
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her on social media blast because she's going to grow up and
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But my lesson from that was all the brown on brown hate
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that comes with a slight sentence that she said that I did
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not hear. And that's why I chose to come on here
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because there's a bigger message than an entitled customer.
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The message was greater and I had to sleep on it.
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I had to think on it and say,
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what was this message?
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And then I woke up to all the head and I said
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I got it. I hear the message and it's the wrong
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narrative. It's the wrong narrative.
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But thank you so much.
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We appreciate your vulnerability.
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Give a round of applause guys.
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And then where can people follow you on Instagram?
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On tiktok? So on Instagram,
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I'm Cheetah, the florist and then I'm sorry on tiktok
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I'm Cheetah, the florist and on Instagram,
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Chita's floral design. I love that.
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